Citizen's Service Charter
Service Charter
Langata Technical and Vocational College
This charter sets out the services Lang'ata Technical and Vocational College offers, what you need to bring, what each service costs and how long it takes. It is our promise to every trainee, parent, partner and visitor.
Vision
To become a premier institution in Technology and Entrepreneurship, transforming society through excellence in training and production.
Mission
To offer excellence in technical and entrepreneurial training, research and innovation through stakeholder collaboration, preparing competitive graduates and products for global and local impact.
Motto
Excellence in Technology, Innovation & Entrepreneurship.
Core values
- Professionalism
- Integrity
- Teamwork
- Social responsibility
- Accountability
- Inclusivity
- Innovation
- Quality
- Efficiency
Our commitments to you
Every member of staff commits to serving you this way.
Treat you with courtesy, respect and fairness.
Serve you without discrimination of any kind.
Wear name tags and introduce ourselves when we serve you.
Give you accurate and up-to-date information.
Keep your personal information confidential, in line with the Data Protection Act, 2019.
Reply to letters and emails within 7 working days.
Make our services accessible to persons with disabilities.
Explain the reason when a service cannot be given, and tell you what to do next.
Our services
What to bring, what it costs and how long it takes.
| # | Service | Requirements | Cost | Timeline |
|---|---|---|---|---|
| 1 | Answering enquiries (phone, email, website or in person) | Your question and how to reach you | Free | At once in person; within 2 working days online |
| 2 | Admission of new trainees |
|
As in the fee structure | As set out in the intake advert |
| 3 | Reporting and registration of admitted trainees |
|
As in the fee structure | The same day |
| 4 | Fee receipts and fee statements |
|
Free | Receipt at once; statement within 1 working day |
| 5 | Library services (borrowing books, reading space, e-resources) | Student ID card | Free | At once |
| 6 | Letters for trainees (industrial attachment, recommendation, confirmation of studies) |
|
Free | Within 2 working days |
| 7 | Examination results | Registration for the examination | Free | College results within 2 weeks of the exams; national results (KNEC, TVET CDACC) as soon as the examining body releases them |
| 8 | Collection of certificates |
|
Free | Within 7 days of receiving them from the examining body |
| 9 | Complaints, compliments and suggestions | Use the website, a suggestion box or visit the office | Free | Reference number at once; a reply within 7 working days |
| 10 | Tender information and documents | Download from this website or tenders.go.ke | Free | As advertised |
| 11 | Payment of suppliers |
|
Free | Within 30 days of accepting the goods or services |
No service matches your search.
What we ask of you
To help us serve you well, we ask you to:
- Treat our staff with courtesy and respect.
- Give accurate and complete information.
- Pay fees and charges on time, only into the official college bank accounts or paybill.
- Do not offer gifts or bribes, and report anyone who asks for one.
- Follow the college rules and regulations.
- Tell us how we did, so we can improve.
If we fall short
If a service falls short of this charter, please tell us. Use the complaint form on this website (you get a reference number to follow it up), the suggestion boxes on campus, or write to the Principal.
If you are not satisfied with how we handled your complaint, you may contact the Commission on Administrative Justice (Office of the Ombudsman) at www.ombudsman.go.ke. To report corruption, contact the Ethics and Anti-Corruption Commission at www.eacc.go.ke.
Quality service is your right.
Signed by the Principal, Langata Technical and Vocational College